BartLabs Technologies Private Limited is based in India. Data protection rights and obligations depend on applicable law and the provisions in force.
This page explains how to contact us about a privacy, security, or service grievance and how to pursue any external remedy available under applicable law.
As required by Rule 5(9), Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
Name
Biplav Nayak · Founder, BartLabs Technologies Pvt Ltd
Service-level
We aim to acknowledge within 2 business days
When to write to the Grievance Officer
- You believe Zuro is mishandling your personal or sensitive personal data.
- Your DPDP § 11 access / correction / erasure request is not actioned within the published SLA.
- You spotted an unauthorised disclosure or suspect a breach.
- You want to escalate before approaching the Data Protection Board of India.
Privacy contact for requests and escalation.
Name
Biplav Nayak (interim) · Founder, BartLabs Technologies Pvt Ltd
Remit
Privacy enquiries and data requests
Contact for security incident and vulnerability reports.
Name
Biplav Nayak (interim) · Founder, BartLabs Technologies Pvt Ltd
Remit
Security incident and vulnerability reports
We assess and make any notifications required by applicable law.
Write to our Grievance Officer
Escalate to our DPO
Approach the Data Protection Board of India
Sectoral regulators
- National Medical Commission (doctor-conduct issues): nmc.org.in
- National Health Authority (ABDM / ABHA): abdm.gov.in
- Reserve Bank of India (payment grievances): rbi.org.in (Razorpay handles PA escalation directly)
We will review the request, ask for information needed to verify identity or understand the issue, and provide an update on the next steps. Response time depends on the request and any required investigation.
If a security incident occurs, we will assess notification duties and notify affected people or authorities when required by applicable law. See our Data Protection page for the full incident-response timetable.